Below, for your information is a FAQ sheet to address some of the questions you may have regarding the cancellation of the Symposium. If you have additional questions, please email khendrickson@aashto.org.
Will the Symposium be rescheduled to take place later this year?
No, the Symposium will not be rescheduled to take place later this year. To get information on AASHTO conferences that occur later in the year, please review our calendar of events here.
Will paid attendee, sponsors and exhibitor registrations be refunded?
Yes, all attendees, sponsors and exhibitors will be refunded for their registration fees. Please allow for up to 30 days for these refunds to be processed to your original form of payment.
What do I need to do to receive my refund if my event is canceled?
Nothing! Your refund will be processed automatically by AASHTO via your original form of payment. If you paid by credit card you will receive an email from both CVENT and AASHTO once your refund has been processed. If you paid by check, a member of the AASHTO team will contact you to verify who the refund check should be made payable to and the address where the check should be mailed. Please allow 30 days for processing.
If I cancelled my registration before the meeting was cancelled will I receive a refund of the cancellation processing fee?
Yes, your processing fee will be refunded via the original form of payment. Please allow 30 days for processing.
Will attendees, sponsors and exhibitors be refunded for airline tickets?
AASHTO is not responsible for attendee air travel accommodations. We encourage you to consult directly with your air carrier for information. Many airlines have relaxed cancellation policies, and you may be able to change your ticket for a later date. You can find additional information online here.
Will attendees, sponsors and exhibitors be refunded for hotel costs?
You can review Hyatt’s COVID-19 cancellation policy here. Please take the steps necessary to cancel your hotel reservation as soon as possible. You can find contact information for the Hyatt Regency Minneapolis here.
Will sponsors and exhibitors be refunded for booth space?
AASHTO will be refunding all sponsor/exhibitor registration fees. Please allow for up to 30 days for these refunds to be processed to your original form of payment. Please contact your sponsorship manager with any questions:
- Charlotte Keppers, sponsorship manager, new partners/Exhibit Sales Manager at 202.497.9790 or ckeppers@aashto.org OR
- Ernie Cochran, sponsorship manager, existing partners at 512.413.5969 or ecochran@aashto.org
Will any sessions be made available virtually?
Currently, there are no plans to make previously scheduled sessions and panels available virtually.
